One inbox for jewellers: WhatsApp, Instagram, Facebook and Google, together.
Customers write on WhatsApp, Instagram, Facebook, your website and Google, and each lives on a different phone. Replies are late, prices differ by who answers, and nobody knows who said what. Here is how jewellers bring every chat into one place.
What is an all-in-one inbox for jewellers?
One screen where every WhatsApp, Instagram, Facebook and website chat, and every Google review, arrives for the whole team, with the customer’s history, today’s prices and AI-drafted replies beside each conversation.
What to look for, and why it matters.
All-in-one inbox for jewellers
Every channel, one queue
WhatsApp Business, Instagram DMs and comments, Facebook Messenger, website chat and Google reviews arrive in one list, assigned to the right person.
The customer beside the chat
Each conversation shows who the customer is: past purchases, try-ons, repairs and schemes, so any salesperson answers like the one who knows her.
Faster replies, still personal
The AI drafts replies with today’s rate and your stock; your team sends, edits or takes over. Routine questions such as the rate, timings and location can be answered on their own.
- Product cards priced at today’s rate
- Replies in the customer’s language
- Every chat saved to the customer record
Tick what your shop needs.
Tick each one you need today. See where it lives in SeeJewel.
Every place customers message you. One inbox.
Switch a channel off and its chats disappear from the inbox. Switch it on and they join the same list, each answered and joined to the customer’s record.
- Meera · LucknowPrice of the 22K jhumka in your story?Priced at today’s rate, sent with 2 photos
- @anjali.wedsprice? 😍 (comment on your reel)Public reply + price in her DM
- Rahul S. · 5★Lovely service, ring resized in a day.Thanked by name, in your tone
- Visitor from PuneDo you deliver bridal sets outside UP?Answered, booked a video call
- Sunita VermaIs the showroom open on Sunday?Timings + location pin sent
- Arjun · scheme memberHow much is left on my gold plan?Balance and next due date sent
- @kavya_kCan I try this ring on before I come?AR try-on link sent
- Nisha · 2★Repair took longer than promised.Manager alerted, task opened
How many enquiries go cold while you reply?
The slower the first reply, the more customers buy somewhere else.
Assumes 5% of enquiries go cold with an instant reply, rising by one point for every 6 minutes of waiting (up to 60%), and that 1 in 10 enquiries would have bought.
Where this lives in SeeJewel.
Each one opens its own page.
What jewellers ask.
Can my whole team answer from one WhatsApp number?
Yes. With the WhatsApp Business API, your shop number’s chats come into SeeJewel, where several people can answer and each chat shows who replied.
Do Instagram comments come into the inbox too?
Yes. Comments such as “price?” under your posts arrive with the DMs, and the AI can answer and move the conversation to a DM.
Is Post Everywhere part of the inbox?
It sits beside it: write one post and publish it to Instagram, Facebook, Google Business Profile and WhatsApp, and the replies come back to the inbox.
Keep reading.
See it working on your own shop.
Fifteen minutes on your own shop: your stock at today’s rate, one real day from enquiry to bill, and a straight answer on price.