WhatsApp, Instagram DMs and comments, Facebook Messenger, your website chat and Google reviews arrive in one inbox. Your team replies from one place, with the customer’s bills, bookings and tags beside the chat.
One place where every message a customer sends your shop lands, whatever app they used. Each chat is joined to that customer’s record, so whoever replies can see what they bought, what they tried on and what was promised last time.
On WhatsApp, Instagram, Facebook, your website or as a Google review. It opens a chat on the customer’s record.
Rates, timings, location and the collection menu go out at once, day or night, if you turn the bot on.
The chat is assigned to a team member, with a reply-by time so nobody is kept waiting.
Quick replies, product cards at today’s rate, a payment link, a location pin or a template after 24 hours.
Tags, notes, tasks and the stage move with the customer. The next person sees the whole history.
WhatsApp Business, Instagram DMs and comments, Messenger, Facebook comments, website chat and Google reviews.
Round-robin or by branch. Chats waiting too long are flagged to the manager.
Type /making or /visit to drop in a saved answer, with the customer’s name filled in.
Send pieces with photo, weight and price at today’s rate in one tap.
A UPI Pay now button and QR for advances and balances.
Private notes for the team, tags like Bridal or VIP, and follow-up tasks with a date.
Try everything with pretend customers before you connect your real accounts.
Suggested replies, rewrite in a warmer tone, and translate Hindi, Hinglish and English.
A customer who asks for a price at 9 pm and hears back at noon has often bought elsewhere.
Instagram on one phone, WhatsApp on another, reviews nobody reads.
The customer explains again what they wanted and what was quoted.
Someone comments “price?” under a bangle post at 11 pm. The comment gets a public reply and the price goes to their DM with two similar pieces.
In the morning the chat is waiting for the sales team, already tagged with the piece.an illustration of how it worksA customer leaves two stars about a delayed repair. The manager gets an alert and a task.
The reply goes out the same day, and the repair is chased to delivery.an illustration of how it worksNothing is typed twice. Each part writes to the same customer and the same stock.
| What you need | Paper and spreadsheets | Generic software | SeeJewel |
|---|---|---|---|
| Every channel in one place | Separate phones and apps | Usually WhatsApp only | WhatsApp, Instagram, Facebook, website, Google |
| Price at today’s rate in a chat | Calculated by hand | Not jewellery-aware | Product cards priced live |
| Who replied, and when | Nobody knows | Sometimes | Assigned, timed and logged |
For WhatsApp in the inbox, yes. We connect it with you. You can start with practice channels and website chat before that.
Yes. Each team member signs in with their own login and sees the chats their role allows.
WhatsApp allows approved templates after 24 hours. The inbox shows when the window closes and offers your templates.
Fifteen minutes on your own shop: your stock at today’s rate, one real day from enquiry to bill, and a straight answer on price.